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FAQ's
Shop Policies TOP Payment: I accept Paypal only: Paypal processes most credit card types. It is safe & secure.
Domestic shipping: within the continental United States items will be shipped USPS or UPS depending on size & weight. Shipping Costs are determined on the size & weight of package. Standard rates are used by USPS & UPS rate charts. We try to provide the most economical & safest method for all shipping.
Additional Domestic Shipping Information: *
All orders are carefully packaged and shipped within 2-3 business days
once payment has been cleared & confirmed via PayPal. * All orders are shipped via USPS, first class mail. Originals are shipped via PRIORITY mail. *
Please be sure your shipping address is correct as we are not
responsible for orders shipped to the wrong location. We are also not
responsible for additional postage to re-ship the order if the packaged
has been returned to us for any reason (unless we mistakenly shipped it
the incorrect address, of course).
For Alaska, Hawaii, and International orders: Please email us prior to placing your order. You will be quoted a cost for shipping to your location. If you would like to make a purchase at that time, you will be billed for your total order cost via a Paypal invoice. Orders will not ship until payment has been received.
International Shipping Additional Information: *International Shipping charges will be invoiced via PayPal. Please contact us for a quote prior to placing your order. * All international orders are carefully packaged and shipped via USPS within 3-5 business days once payment has been confirmed via PayPal. * Please note that once we ship the item via USPS, it can take up to 3 weeks for delivery. This time frame is out of our control and we apologize for the long delivery times. * We are not responsible for any custom/tax fees associated with your purchase. * Once your order has been shipped, we do not have any control or way to track your package. Though we don't expect it to happen, we are not responsible for lost or damaged items.
Refunds and Exchanges: We want you to be delighted with your purchase. Although we cannot offer refunds (unless there has been a mistake on our part) we'll be happy to offer an exchange. Please email us within seven days of receiving your order at dearcreativesshop@gmail.com to discuss the details. Please note that we are not responsible for shipping fees on exchanged items.
Please note: we do not offer returns/exchanges for originals. In the unlikely event that you are unhappy with your original, please contact us within 3 days of receiving to work something out.
Additional Policies: All custom order sales are final.
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